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Zoho CRM

It is defined as on-demand and SaaS-based CRM (Customer Relationship Management) software solution, which is uniquely designed to handle or manage marketing, contacts, sales, customer support etc. 

Editions of Zoho CRM 

It is available in numerous editions. Usually, it means various packages with diverse feature sets, permitting business owners in order to select features, which meet business needs while controlling CRM package’ overall cost. In addition, provides Standard, Professional, and Enterprise as well as free editions of CRM software. 

System Needs 

Operating System Windows, Mac OS X, and Linux

Web Browser Safari 7 and above

Internet Explorer 11 and above

Firefox 38 and above

Chrome 40 and above

Opera 10 and above

Other needs Enable Cookies

Enable JavaScript

Install Acrobat reader (optional)

Install Flash plug-in

Install Spreadsheet Viewer (optional) 

Grouping Zoho CRM Modules 

The Zoho CRM is made in order to automate the business process and make better relations with the customers. In addition, it helps in order to get insight into customers’ behavior as well as modify business operations to make sure that customers catered in the best way. 

Marketing Automation

Through marketing automation, you can plan the marketing activities in order to plan the marketing activities effectively in order to enhance quality lead generation process. Additionally, you can measure the effectiveness and performance of campaigns. 

Sales Force Automation

It helps in tracking prospects, leads, and business opportunities as well as close more and more deals in a short span of time. Also, you can utilize existing customer data for cross-selling and up-selling future opportunities. 

Customer Support

Cases functionality powers you to restructure Customer Support process of organization and enable better integration in between Customer Support and Sales process within a single system.

Data Analytics 

Dashboards and Reports functionality helps in visualizing business performance, sales pipeline, schedule reports and trends to specific users. They could be users, who don’t use Zoho CRM. Also, you can share the dashboards and reports with your colleagues.

Inventory Management 

The inventory management of Zoho CRM helps in achieving uninterrupted integration between pre-sales as well as post sales activities within a single app. Besides, you can track the procurement of services or goods from preferred vendors’ list.  

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